Frequently Asked Questions
How long will my order take to fulfill?
Orders placed and paid for before 12h00 will be fulfilled on the same day.
How long does delivery take after the order has been fulfilled?
Orders are shipped with The Courier Guy
Gauteng Area – Next Day Delivery by 11:00
Major Centres – 1 – 2 days
Regional Areas – 2 – 3 days
How do I make a return?
You can follow the instructions on our Return Policy
How long does a refund take?
Refunds will be made using the same payment method used to purchase.
Refunds via bank transfer will take 2-3 days for processing.
Refunds through Payfast can take anything from 7-9 days to process.
Do I have to complete the refund form in order to get a refund?
Yes, you will need to fully complete the refund form, which should be sent with the return product to be eligable for a refund.
PARTNER SALON APPLICATION
Do I need to submit proof of a hair dressing qualification to get access to a price list?
Yes, we are a professional only supplier and we cannot send our price list if you are not a stylist or salon owner.
How long will my partner salon application take for approval.
Please allow 48 - 72 hours for processing of the salon application.