ONLYPRO SOUTH AFRICA PRIVACY POLICY
Onlypro Hair South Africa complies with the Protection of Personal Information Act (POPIA).
Updated Policy Date: 19 February 2026
Company: Onlypro Hair South Africa (Pty) Ltd
Website: www.onlyprohair.com
1. Who We Are
Onlypro Hair South Africa (“Onlypro,” “we,” “us,” or “our”) is a professional-only luxury hair extension supplier serving licensed stylists and approved salon partners.
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. What Information We Collect
When you interact with Onlypro, we may collect the following:
A. Information You Provide
• Name, email address, phone number
• Salon name and Instagram handle
• Shipping and billing address
• Stylist license information
• Payment details (processed securely by Shopify Payments or payment providers)
• Messages sent via WhatsApp, Instagram, email, or website forms
• Pro Account application details (Step-1 and Step-2 forms)
This is necessary because Onlypro is a professional-only brand and we must verify stylists before granting access to pricing.
B. Information Collected Automatically
When you visit our website:
• IP address
• Device type
• Browser information
• Pages visited
• Cookies and tracking pixels
We use this data to improve your experience and grow Onlypro responsibly.
C. Information from Third Parties
We may receive information from:
• Shopify
• Meta / Instagram / Facebook Ads
• Google Analytics
• Klaviyo email marketing
• Payment processors
These services follow their own privacy policies.
3. How We Use Your Information
We use your information to:
• Verify stylist applications
• Process orders and deliveries
• Provide customer service
• Send order updates and training info
• Offer Onlypro education and product launches
• Improve our website and products
• Run our Brand Ambassador and Affiliate Programs
• Prevent fraud or misuse of Pro pricing
We do NOT sell your personal data.
Ever.
Onlypro is built by stylists, for stylists. Your trust matters.
4. Marketing Communications
You may receive emails or messages about:
• Product launches
• Training opportunities
• Brand Ambassador programs
• Promotions (such as Free Luxury Box with Color Ring purchases)
• Onlypro Academy updates
You can unsubscribe anytime using the link in our emails.
5. Cookies & Tracking
We use cookies to:
• Keep you logged into your Pro account
• Remember your cart
• Improve website performance
• Show relevant Onlypro ads
You can disable cookies in your browser settings.
6. Sharing Your Information
We may share your information only with trusted partners:
• Shopify and payment processors
• Shipping couriers
• Marketing platforms like Klaviyo
• Account verification services
We never share your data with other brands or salons.
Your salon relationships are yours alone.
7. International Transfers
Because Onlypro operates in South Africa and the USA, your data may be processed internationally when:
• Orders are shipped from the USA store
• Customer service is handled by our global team
• Marketing tools are hosted outside South Africa
We ensure all partners follow strict data protection standards.
8. How We Protect Your Data
We use:
• Secure Shopify hosting
• Encrypted payment processing
• Limited staff access
• Password-protected systems
• Secure cloud storage
Only authorised Onlypro team members can access your information.
9. Your Rights Under POPIA
You have the right to:
• Request access to your personal data
• Correct incorrect information
• Delete your data (where legally allowed)
• Object to marketing messages
Email us at support@onlyprohair.com to make a request.
10. Professional-Only Access
Onlypro pricing and certain content are restricted to verified stylists.
If you create a Pro account, we may store your license details and salon information to maintain account integrity and prevent consumer access.
This protects your margins and your clients — part of The Onlypro Experience.
11. Retention of Information
We keep your data only as long as necessary to:
• Complete orders
• Meet legal tax requirements
• Maintain warranty records (120-day warranty policy)
• Provide customer service
After that, information is securely deleted.
12. Children’s Privacy
Onlypro products are intended for licensed stylists and adults.
We do not knowingly collect information from children under 18.
13. Changes to This Policy
We may update this Privacy Policy as Onlypro grows.
Updates will be posted on this page with a revised date.
14. Contact Us
Onlypro Hair South Africa
Email: support@onlyprohair.com
Instagram: @onlyprohair
For POPIA complaints, you may contact the South African Information Regulator.