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TERMS OF TRADE

Last Updated: 1 August 2026

Company: Only Pro Hair (Pty) Ltd
Website: www.onlyprohair.com

These Terms of Trade (“Terms”) govern the relationship between Only Pro Hair (Pty) Ltd (“Onlypro”, “we”, “us” or “our”) and all Partner Salons, Stylists, Approved Professional Account Holders, trainees, educators and other professional customers (“you” or “your”) who purchase products from Onlypro, maintain an Onlypro professional account, attend Onlypro training, or otherwise receive access to Onlypro professional resources.

By registering for an Onlypro professional account, placing an order, attending or booking Onlypro training, accessing Onlypro professional resources, or otherwise accepting products or services from Onlypro, you acknowledge that you have read and agree to these Terms.

Where you attend Onlypro training, additional Training Terms or an Academy Agreement may also apply. In the event of any conflict, the specific Training Terms or Academy Agreement will apply to the training relationship.

1. PROFESSIONAL-ONLY SUPPLY

1.1 Onlypro supplies professional hair extensions, related products, tools, education and professional resources to approved professional stylists and Partner Salons.

1.2 Products are intended for professional use and installation by appropriately trained and qualified persons.

1.3 Onlypro reserves the right to approve, decline, restrict or suspend professional account applications at its discretion, subject always to applicable law.

1.4 Approval of a professional account does not create an exclusive, permanent, or guaranteed right to purchase from Onlypro.

1.5 Onlypro may impose reasonable professional requirements relating to product use, training, installation standards, account status and brand representation.

2. ORDERS AND ACCEPTANCE

2.1 Orders may be placed through the Onlypro online store or through another ordering channel expressly authorised by Onlypro.

2.2 An order is subject to stock availability, payment, product availability and approval of the purchaser's professional account.

2.3 An order is only considered accepted when confirmed by Onlypro.

2.4 An automated order acknowledgement does not necessarily constitute final acceptance of an order.

2.5 Onlypro reserves the right to decline or cancel an order where:

  • stock is unavailable;

  • payment is unsuccessful;

  • the purchaser's account is suspended or terminated;

  • the purchaser is not an approved professional customer;

  • Onlypro reasonably believes the products may be misused, rebranded, resold or diverted;

  • the order would otherwise conflict with these Terms; or

  • there is another lawful commercial reason for declining the transaction.

2.6 Where payment has been received for an order that Onlypro subsequently cancels, any refund will be dealt with in accordance with applicable law and the circumstances of the cancellation.

3. BRAND INTEGRITY AND PRODUCT REPRESENTATION

3.1 Onlypro products remain Onlypro products and must be accurately represented as such.

3.2 Except where expressly authorised by Onlypro in writing, Onlypro products may not be:

  • rebranded;

  • relabelled;

  • repackaged;

  • sold under another brand name;

  • represented as another manufacturer's or supplier's product;

  • marketed in a manner that creates confusion regarding their origin;

  • incorporated into another brand's retail packaging;

  • represented as being manufactured or supplied by another business; or

  • otherwise presented in a misleading manner.

3.3 Nothing in this clause prevents a stylist from truthfully identifying that they have used an Onlypro product in providing a professional service.

3.4 Any use of Onlypro trademarks, logos, product photography, marketing assets, product descriptions or other brand assets must comply with any written brand guidelines issued by Onlypro.

4. RESALE AND DISTRIBUTION

4.1 Onlypro products are supplied primarily for professional salon use.

4.2 Resale to salons, stylists, distributors, retailers, educators or other third parties is prohibited unless expressly authorised by Onlypro in writing.

4.3 An approved professional account does not constitute a distribution, wholesale, agency, franchise or reseller agreement.

4.4 No person may represent themselves as an authorised distributor, representative, agent, franchisee or employee of Onlypro unless expressly authorised in writing.

4.5 Onlypro reserves the right to restrict quantities or refuse orders where it reasonably believes products are being diverted into unauthorised resale channels.

5. PRICING, DISCOUNTS AND PROMOTIONS

5.1 Onlypro may determine professional pricing, retail pricing, promotions and discount structures from time to time.

5.2 Professional pricing is confidential and may not be disclosed or distributed to unauthorised third parties except where required by law.

5.3 Partner Salons may not represent Onlypro professional pricing as their own pricing policy or publish confidential professional pricing without authorisation.

5.4 Any restriction on promotional pricing must be applied consistently with applicable law.

5.5 Onlypro may change pricing from time to time and will provide any notice required by law or by the applicable agreement.

6. PAYMENT

6.1 Unless otherwise agreed in writing, payment is required in full before dispatch.

6.2 Onlypro is not required to dispatch products until payment has been received and confirmed.

6.3 Where an account is overdue, Onlypro may place the account on hold until outstanding amounts have been resolved.

6.4 Any payment arrangement or exception must be expressly agreed in writing.

7. DELIVERY AND DISPATCH

7.1 Orders are dispatched after payment confirmation and subject to stock availability.

7.2 Delivery times provided by Onlypro or a courier are estimates unless expressly agreed otherwise in writing.

7.3 Once products have been handed to the appointed courier, delivery is subject to the courier's terms and operational circumstances.

7.4 Customers must provide accurate delivery information and remain responsible for ensuring that the delivery address is suitable for receipt.

7.5 Customers should allow sufficient time for delivery and should not make client commitments based solely on estimated courier delivery times.

8. PROFESSIONAL INSTALLATION

8.1 Onlypro products must be installed, maintained and removed by appropriately trained and competent professionals.

8.2 The stylist or salon remains responsible for assessing the suitability of an installation for an individual client.

8.3 Onlypro is not responsible for loss or damage arising from incorrect installation, inappropriate application, inadequate maintenance, improper removal, failure to follow product guidance, or use by an untrained person, subject to rights that cannot lawfully be excluded.

8.4 Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

9. CLIENT RELATIONSHIP

9.1 Onlypro supplies professional customers and does not ordinarily enter into the Partner Salon's relationship with its salon clients.

9.2 The Partner Salon remains responsible for:

  • consultation;

  • client suitability assessment;

  • installation;

  • maintenance;

  • removal;

  • pricing of salon services;

  • aftercare;

  • client communication; and

  • any professional service provided by the salon.

9.3 Onlypro may provide product and technical guidance but does not replace the professional judgement or responsibility of the installing stylist.

10. INTELLECTUAL PROPERTY

10.1 All intellectual property owned or controlled by Onlypro remains the property of Onlypro or its relevant licensors.

10.2 This includes, without limitation:

  • trademarks and logos;

  • product names;

  • collection names;

  • original product concepts and specifications;

  • training materials;

  • manuals;

  • videos;

  • photographs;

  • illustrations;

  • diagrams;

  • graphics;

  • written educational content;

  • course materials;

  • presentations;

  • website content;

  • marketing content;

  • original terminology;

  • proprietary systems;

  • proprietary processes;

  • proprietary educational frameworks;

  • confidential technical know-how;

  • business systems; and

  • other original materials created or commissioned by Onlypro.

10.3 Nothing in these Terms transfers ownership of Onlypro intellectual property to you.

10.4 Unless expressly authorised in writing, you may not copy, reproduce, distribute, publish, commercially exploit, sell, license, adapt or create derivative works from Onlypro's protected materials.

10.5 General knowledge, skills, experience and techniques that are independently known within the hair extension industry are not claimed as Onlypro's exclusive property merely because a person has learned or encountered them through Onlypro.

10.6 The protection in this clause applies specifically to Onlypro's original materials, expression, proprietary systems, confidential know-how and other rights recognised by applicable law.

11. TRAINING MATERIAL AND EDUCATIONAL CONTENT

11.1 Onlypro training is provided for the purpose of educating professionals in the use and installation of Onlypro products and related professional techniques.

11.2 Training materials may include manuals, videos, demonstrations, diagrams, photographs, written explanations, course structures, presentations, checklists, assessments, terminology, technical guidance and other educational resources.

11.3 Except with prior written permission from Onlypro, training participants may not:

  • record training sessions;

  • photograph or screenshot training materials;

  • copy manuals or course content;

  • reproduce videos;

  • distribute training materials;

  • upload training materials to any online platform;

  • share training materials with third parties;

  • sell or license training materials;

  • reproduce Onlypro course structures;

  • reproduce Onlypro educational content;

  • use Onlypro materials to develop another training course; or

  • commercially exploit Onlypro training content.

11.4 Attendance at Onlypro training does not confer any right to become an Onlypro educator or to teach on behalf of Onlypro.

11.5 Attendance, completion or certification does not grant permission to reproduce or commercially exploit Onlypro's proprietary educational materials.

12. PROPRIETARY METHODS AND CONFIDENTIAL KNOW-HOW

12.1 Onlypro may teach particular installation systems, procedures, workflows, educational frameworks, techniques and methods as part of its training.

12.2 Onlypro does not claim ownership over general hairdressing knowledge or techniques that are independently and generally known in the industry.

12.3 However, where Onlypro has developed original methods, systems, combinations of techniques, workflows, educational frameworks, terminology, processes, demonstrations or confidential know-how, such information may constitute intellectual property, confidential information, trade secrets or proprietary know-how and must be treated accordingly.

12.4 You may use skills and knowledge lawfully acquired through Onlypro training for your own professional work.

12.5 You may not use Onlypro's confidential information, proprietary educational material, original course content, proprietary systems or confidential know-how to reproduce or commercially exploit Onlypro's education offering or to create substantially derived educational material.

12.6 Nothing in this clause prevents a person from independently developing and using methods based on their own knowledge, experience, publicly available information or independently acquired skills, provided that such development does not involve misuse of Onlypro's confidential information or protected intellectual property.

13. CONFIDENTIALITY

13.1 Confidential Information means information disclosed by Onlypro that is not generally publicly available and that is confidential or commercially sensitive by its nature or the circumstances in which it is disclosed.

13.2 Confidential Information may include:

  • professional pricing;

  • unpublished product information;

  • supplier information;

  • business strategies;

  • launch plans;

  • product development information;

  • training materials;

  • confidential training content;

  • unpublished methods and processes;

  • educator information;

  • internal communications;

  • partner communications;

  • commercial arrangements;

  • customer or professional network information; and

  • other information reasonably understood to be confidential.

13.3 You must not disclose or use Confidential Information except for the legitimate purpose for which it was provided.

13.4 Confidential Information may not be used for the benefit of a competing business or third party.

13.5 This obligation continues after the termination, suspension or closure of an Onlypro account for so long as the information remains confidential or otherwise protected by law.

13.6 Information that becomes publicly available through no breach by you is no longer confidential solely by virtue of having previously been disclosed by Onlypro.

14. COMPETING BUSINESSES AND INDEPENDENT COMPETITION

14.1 Nothing in these Terms prevents a stylist or business from lawfully operating another hair extension business or offering hair extension services or education, provided that such activities comply with applicable law.

14.2 Onlypro does not claim ownership over the hair extension industry or over general skills, knowledge or experience.

14.3 However, a person who has received Onlypro confidential information or proprietary educational material may not use that information or material to create, develop, market or operate a competing business.

14.4 In particular, you may not use Onlypro's confidential information, proprietary training materials, original educational content, brand assets, confidential commercial information or proprietary know-how as the foundation for another business.

14.5 This clause does not prevent legitimate independent competition based upon independently developed knowledge, experience and publicly available information.

15. NO UNAUTHORISED SOLICITATION OR INTERFERENCE

15.1 Onlypro invests in its educators, staff, contractors, ambassadors, professional partners and professional network.

15.2 You must not use confidential information obtained through Onlypro to improperly solicit or recruit Onlypro's educators, staff, contractors, ambassadors, suppliers or professional partners.

15.3 You must not induce or attempt to induce a person to breach a contractual obligation owed to Onlypro.

15.4 Nothing in this clause prevents ordinary lawful communication or competition that does not involve misuse of confidential information or unlawful interference.

15.5 Any post-termination restriction contained in a separate written educator, employment, consultancy or training agreement will be governed by that agreement and applicable law.

16. PROFESSIONAL NETWORK AND BRAND REPRESENTATION

16.1 Access to Onlypro professional groups, educator communities, training platforms, WhatsApp groups, social media groups, directories, referral systems and other professional resources is a privilege and may be subject to additional rules.

16.2 Such resources may not be used to:

  • solicit customers for an unrelated business;

  • recruit Onlypro educators;

  • promote a competing training programme;

  • distribute competing commercial material;

  • disclose confidential information;

  • make misleading claims regarding Onlypro; or

  • interfere with the operation of the Onlypro professional network.

16.3 Onlypro may remove access to professional communities where reasonably necessary to protect the community, confidential information, brand or members.

17. ACCOUNT APPROVAL, SUSPENSION AND TERMINATION

17.1 Onlypro may suspend or terminate a professional account where there are reasonable grounds to believe that:

  • these Terms have been breached;

  • confidential information has been misused or disclosed;

  • Onlypro intellectual property has been misused;

  • products have been rebranded or improperly resold;

  • products have been diverted into unauthorised channels;

  • the account has been used fraudulently;

  • the professional account is being used for a purpose inconsistent with Onlypro's professional requirements;

  • the brand or professional network has been materially harmed;

  • a person has engaged in unlawful conduct relating to Onlypro; or

  • continuation of the commercial relationship is no longer reasonably appropriate.

17.2 Where appropriate, Onlypro may suspend an account while investigating a suspected breach.

17.3 Suspension or termination may result in:

  • loss of professional pricing;

  • cancellation of pending orders;

  • removal from professional directories;

  • removal from professional groups;

  • withdrawal of professional account access;

  • withdrawal of access to training platforms;

  • revocation of Onlypro certification where permitted under the applicable certification terms; and

  • refusal of future orders.

17.4 Where an account is terminated, obligations concerning confidentiality, intellectual property and other rights that by their nature survive termination will continue.

17.5 Nothing in this clause permits Onlypro to withhold money or property where doing so would contravene applicable law.

18. TRAINING ACCESS AND CERTIFICATION

18.1 Training places are subject to availability and payment.

18.2 Onlypro may establish prerequisites for specific training courses.

18.3 Completion of training does not create an employment, partnership, franchise, agency or educator relationship.

18.4 Certification confirms completion of the relevant Onlypro training requirements only and does not transfer ownership of Onlypro intellectual property.

18.5 Onlypro may withdraw or suspend certification where the applicable certification terms have been breached, subject to applicable law.

18.6 Additional Training Terms may apply to specific courses and must be accepted before attendance.

19. PRODUCT SAMPLES, TRAINING WEFTS AND EDUCATIONAL STOCK

19.1 Training wefts, samples and educational products are supplied for their stated professional purpose.

19.2 Unless expressly agreed otherwise, training products may not be:

  • rebranded;

  • resold as another brand;

  • repackaged;

  • represented as independently manufactured products;

  • used in another brand's retail packaging; or

  • used in a competing commercial training programme in a manner that misrepresents their origin.

19.3 Onlypro may limit quantities of training products or educational stock supplied to an account.

20. WARRANTY

20.1 Onlypro products are subject to the applicable Onlypro warranty terms published separately.

20.2 Where a warranty registration requirement applies, the customer must comply with the applicable registration period.

20.3 Warranty claims are subject to inspection and the applicable warranty conditions.

20.4 Warranty rights are not excluded where applicable law provides rights that cannot lawfully be excluded.

21. RETURNS, REFUNDS AND CANCELLATIONS

21.1 Returns, exchanges, cancellations and refunds are governed by Onlypro's applicable Returns and Exchange Policy and any rights provided by law.

21.2 Nothing in these Terms excludes any mandatory statutory right.

21.3 Where Onlypro cancels a paid order and the customer is legally entitled to a refund, the applicable amount will be refunded in accordance with the applicable policy and law.

22. INDEMNITY AND PROFESSIONAL RESPONSIBILITY

22.1 To the extent permitted by law, the professional customer remains responsible for the services they provide to their clients, including installation, maintenance and removal.

22.2 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

22.3 Any indemnity provided by a professional customer applies only to the extent permitted by applicable law and does not constitute a waiver of any non-excludable statutory right.

23. LIMITATION OF LIABILITY

23.1 To the extent permitted by law, Onlypro will not be responsible for indirect, consequential or special loss arising from a customer's professional services, client relationships, installation practices, courier delays or misuse of products.

23.2 Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any liability that cannot lawfully be excluded or limited.

23.3 Nothing in these Terms removes or limits rights afforded to consumers under applicable legislation.

24. RECORDS AND COMMUNICATIONS

24.1 Onlypro may retain records relating to:

  • professional account registration;

  • orders;

  • payments;

  • training bookings;

  • communications;

  • acceptance of terms;

  • certifications;

  • warranty claims; and

  • account activity.

24.2 Such records may be used to administer accounts, resolve disputes, enforce contractual rights and comply with legal obligations.

24.3 Customers should retain copies of their own order confirmations, invoices, training confirmations and other relevant documents.

25. BREACH AND REMEDIES

25.1 A breach of these Terms may result in account suspension or termination and other lawful remedies.

25.2 Where appropriate, Onlypro may require a person to:

  • cease unauthorised use;

  • remove or disable unauthorised content;

  • return or delete confidential material;

  • cease representing an affiliation with Onlypro;

  • cease unauthorised resale or rebranding; or

  • provide reasonable written confirmation of compliance.

25.3 Onlypro reserves all rights and remedies available in law, including where appropriate:

  • interdictory relief;

  • damages;

  • delivery-up or destruction of infringing material;

  • recovery of legal costs where legally recoverable; and

  • any other remedy available under applicable law.

25.4 Nothing in these Terms creates a contractual right to a remedy that is not otherwise available in law.

26. PRESERVATION OF EVIDENCE

26.1 Where a formal dispute, investigation or legal claim arises concerning Onlypro intellectual property, confidential information, products, training material or professional relationships, each party must comply with its legal obligations regarding preservation of relevant evidence.

26.2 Nothing in this clause requires a person to retain information contrary to applicable privacy or data protection law.

27. PERSONAL INFORMATION

27.1 Personal information will be processed in accordance with Onlypro's Privacy Policy and applicable South African data protection legislation.

27.2 Customers must ensure that personal information supplied to Onlypro is accurate and that they are authorised to provide it.

28. CHANGES TO THESE TERMS

28.1 Onlypro may amend these Terms from time to time.

28.2 Updated Terms will be published on the Onlypro website.

28.3 Where an amendment materially affects an existing contractual relationship or imposes a new obligation, Onlypro will provide any notice required by applicable law.

28.4 Continued purchasing or use of Onlypro services after an applicable update may constitute acceptance where permitted by law and where the updated Terms have been properly brought to the customer's attention.

29. SEVERABILITY

29.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.

30. NO WAIVER

30.1 A failure or delay by Onlypro to enforce any provision of these Terms does not constitute a waiver of that provision or of Onlypro's rights.

30.2 Any waiver must be expressly provided in writing.

31. ENTIRE AGREEMENT

31.1 These Terms, together with any applicable order terms, Training Terms, Academy Agreement, Educator Agreement, warranty terms, returns policy and other written terms expressly incorporated into the relationship, constitute the applicable contractual framework between Onlypro and the relevant professional customer in respect of the subject matter to which they apply.

31.2 If there is a conflict between these Terms and a specific written agreement, the specific agreement will prevail to the extent of the conflict.

32. GOVERNING LAW AND JURISDICTION

32.1 These Terms are governed by the laws of the Republic of South Africa.

32.2 Any dispute will be subject to the jurisdiction of the courts having jurisdiction under applicable South African law.

32.3 Nothing in this clause prevents a party from approaching any court, tribunal or other body that has mandatory jurisdiction under applicable law.

33. ACCEPTANCE OF TERMS

By registering for an Onlypro professional account, placing an order, attending or booking Onlypro training, or otherwise accessing professional resources, you acknowledge that:

  • you have had an opportunity to read these Terms;

  • you understand that Onlypro's intellectual property and confidential information are protected;

  • you understand that Onlypro training does not transfer ownership of Onlypro intellectual property;

  • you agree not to misuse Onlypro confidential information or protected materials;

  • you understand that Onlypro products may not be unlawfully rebranded or misrepresented; and

  • you agree to comply with these Terms.

Where these Terms are presented through an online application, booking or checkout process, acceptance may be recorded electronically.

34. CONTACT

Only Pro Hair (Pty) Ltd
Website: www.onlyprohair.com
Email: support@onlyprohair.com

By purchasing from Onlypro or accessing Onlypro professional services, you agree to comply with these Terms of Trade.

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