Register Your Warranty
YOUR WARRANTY SHOULD BE REGISTERED WITHIN 30 DAYS OF ORDER DISPATCHED
Effective Date: 1 April 2020
Company: Only Pro Hair (Pty) Ltd
Website: www.onlyprohair.com
Onlypro Hair is a professional-only luxury brand built on quality and consistency.
Our warranty protects stylists against true manufacturing defects while maintaining the integrity of professional installations.
1. Warranty Registration Required
To qualify for any warranty claim, the warranty must be registered within 30 days of order fulfilment using:
• Order number
• Batch codes
If the warranty is not registered within 30 days, the claim will be declined.
2. Warranty Coverage
All Onlypro Professional Extensions, including:
• Pro-Tapes
• Pro-Wefts
• O-Wefts
include a limited prorated 120-day warranty against manufacturing defects.
The warranty period starts from the invoice date and not installation date.
3. Items Not Covered by Warranty
The following are not eligible for warranty:
• Items purchased on sale or final sale
• Ready-to-Wear extensions from the Swift Collection
• Replacement hair issued under warranty
• Products purchased from non-approved salons
4. Warranty Period
After 120 days, the warranty expires.
Claims submitted after 120 days will be declined.
No exceptions.
5. Return & Inspection Process
All hair claimed as defective must be returned for inspection within the 120-day period.
Our Quality Control team will inspect the hair and issue a detailed damage report.
Claims without returned product cannot be assessed.
6. What Counts as a Manufacturing Defect
A manufacturing defect may include:
• Inversion of hair
• Excessive shedding from weft track
• Confirmed batch issue
Onlypro will determine whether a defect exists.
7. Warranty Resolution
If a manufacturing defect is confirmed, Onlypro may offer:
• Partial credit (prorated based on usage time), or
• Replacement hair
No refunds will be issued.
Replacement hair is not eligible for further warranty coverage.
If the original colour is unavailable, a waitlist or alternative colour will be offered.
8. Colour Expectations
Hair colour is subject to natural fading.
Fading of ash, red, balayage, or rooted tones is not considered a manufacturing defect.
Blonde tones should be maintained with toner.
9. Professional-Only Communication
Onlypro communicates warranty matters with the Partner Salon or Stylist who purchased the hair.
We do not communicate directly with salon clients.
10. Warranty Exclusions
The warranty does not cover issues caused by:
• Improper installation
• Installation by uncertified stylists
• Excessive heat (above 170°C)
• Lack of heat protectant
• Improper brushing or maintenance
• Leaving wefts wet at the track
• Cutting or altering the weft
• Colouring, perming, or chemical treatments
• Protein-heavy products causing matting (e.g., keratin or bonding treatments)
• Hard water, borehole water, mineral deposits, or sunscreen
• UV damage
• Tape installation immediately after colour services
These issues are considered installation or maintenance related.
11. Known Colour Fading
Certain ash-based colours are more prone to fading and are not considered defective.
Examples include shades similar to:
Cream Puff | Frosted Icing | Vanilla Icing | Smoke | Salt ’n Pepper
12. Professional Responsibility
Onlypro products must be installed and maintained by qualified professionals.
Improper installation voids warranty coverage.
13. Final Decision
Onlypro’s Quality Control assessment is final.
Our goal is fairness to both stylists and the Onlypro Professional Network.
14. Contact
Onlypro Hair South Africa
Email: accounts@onlyprohair.com
Instagram: @onlyprohair